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TERMS OF SALES

The Hôtel du Grand Capelet is located Route de la Gordolasque, 06450 Belvédère.
It is managed by SAS Les Merveilles, whose registered office is at 7 Avenue Villebois Mareuil 06000 Nice.

 

Réservations

Reservations at the Hôtel du Grand Capelet can only be made via the internet, either on the www.hotel-du-grand-capelet.fr website or through a booking intermediary. Only the present general terms and conditions of sale of SAS Les Merveilles shall apply in this respect. The customer declares that he/she has obtained all the necessary information on the www.hotel-du-grand-capelet.fr.Toute website. Booking via the hotel's website or other services implies consultation and unreserved acceptance of these general terms and conditions of sale. An e-mail acknowledging receipt is sent to the customer. It summarises the nature of the reservation, the total amount of the order, the conditions of sale relating to the rate selected and the date of the reservation.

For bookings of 5 rooms or more, customers may, if they wish, make their request directly to the hotel, either by telephone or by e-mail to contact@hotel-du-grand-capelet.fr. In this case, only reservations that have been confirmed by e-mail by the hotel will be taken into account.

The customer is solely responsible for their choice of services and their suitability for their needs, such that SAS Les Merveilles cannot be held liable. SAS Les Merveilles cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the actions of a third party, the actions of the customer or the actions of its partners.

Prices

The prices shown at the time of booking are inclusive of all taxes and do not include tourist tax. However, this is included in the price of the stay at the time of the online payment process.

 

Payment

Unless otherwise agreed by the hotel, payment for stays must be made by credit card over the internet. All credit card payments made via the hotel website are secured by the Stripe platform, in accordance with French interbank security measures.

As a guarantee at the time of booking, the customer must provide their bank card number, its date of validity and the visual cryptogram (entry secured by SSL encryption). The amount of the stay will be debited as follows:  

- no debit at the time of booking.

- 30% of the cost of the stay, two days before the arrival date

- 70% of the price of the stay, one day before departure.

 

Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the customer.

Cancellation or amendment conditions

Customers may cancel or modify their reservation up to 3 days before the date of arrival. After this date, the hotel will charge 30% of the stay booked to the credit card provided at the time of booking. In the event of a no-show on the day of arrival and without prior cancellation, the hotel will charge 100% of the cost of the stay to the credit card used to make the reservation.

 

Staying at the hotel

The reserved room is available from 3 pm on the day of arrival and must be vacated by 9.30 am on the day of departure.

The customer undertakes to use the room with good manners. Any behaviour contrary to public morality and order will lead the hotel to ask the customer to leave the establishment without any compensation, and the full amount of the stay will then be cashed according to the initial amount.

The Hôtel du Grand Capelet does not accept pets inside the establishment.

Internet

The hotel offers free WIFI access for connecting to the internet. This is only available on the ground floor. The guest undertakes to ensure that the access provided by the hotel will not be used in any way for the purposes of reproducing, making available or communicating to the public works or objects protected by copyright or by related rights, without the authorisation of the holders of the rights provided for in the intellectual property code. The Client is required to comply with the security policy of the hotel's Internet service provider, including the rules for using the security measures implemented to prevent the illicit use of IT resources.

 

Respect for privacy

The information requested from the customer is necessary to process the order and, where applicable, to send information relevant to the customer's holiday. Customers are informed that their IP address is recorded at the time of booking.

The customer authorises SAS Les Merveilles to communicate his/her personal data to third parties on condition that such communication is necessary and compatible with the performance of the operations incumbent upon SAS Les Merveilles under the present general terms and conditions. In particular, when paying online, the customer's credit card details are transmitted directly to Stripe via a secure platform.

Unless the customer objects, if the customer has made a reservation on the hotel's website, the hotel may send the customer information or news by e-mail, as well as a satisfaction questionnaire following the customer's stay. Customers have the right to object, free of charge, to their details being used for commercial information purposes.In accordance with the French Data Protection Act of 6 January 1978, Customers have the right to access, rectify and object to all their personal data at any time by writing to us and providing proof of their identity.

Hotel's right to cancel/errors

The hotel's website may contain inaccuracies and technical, typographical or other errors in relation to the information displayed on the site, including but not limited to rates, charges or availability applicable to the transaction. The Hôtel du Grand Capelet declines all responsibility for such errors, inaccuracies or omissions and reserves the right not to honour reservations or information affected by such errors, inaccuracies or omissions. Hôtel du Grand Capelet shall have the right to make changes, corrections, cancellations and/or improvements to the information or reservations based on such information, at any time, including after the reservation has been confirmed.

 

Relocation

In the event of an exceptional event, force majeure, technical problem or the impossibility of making the reserved room available to the client, the hotel reserves the right to accommodate the client, in whole or in part, in a neighbouring hotel of equivalent category, for services of the same nature and subject to the prior agreement of the client. Transport costs will be borne by the hotel.

Force majeure

SAS les Merveilles may not be held liable in the event of non-performance of its obligations resulting from an event of force majeure. Cases of force majeure or fortuitous events are those usually recognised by the jurisprudence of the French Courts and Tribunals.

Complaints

Complaints relating to the non-performance or poor performance of hotel services must, under penalty of foreclosure, be brought to the attention of SAS Les Merveilles by post or by e-mail within 24 hours of leaving the hotel to the following address: contact@hotel-du-grand-capelet.fr or to the following postal address:

Hôtel du Grand Capelet , Route de la Gordolasque 06450 Belvédère

 

Applicable law

These General Terms and Conditions of Sale are governed by French law. 

 

Entire

These General Terms and Conditions of Sale, the terms and conditions of sale of the tariff booked by the customer, and the booking confirmation express the entirety of the obligations of the parties.

No general or specific conditions communicated by the customer may be incorporated into these General Terms and Conditions.

 

These General Terms and Conditions of Sale may be amended and/or supplemented by SAS Les Merveilles at any time. As soon as the new version of the General Terms and Conditions of Sale is posted on the internet, it will automatically apply to all customers.

LEGAL NOTICE

Site editor

This site is the property of the company SAS LES MERVEILLES
7 Avenue Villebois-Mareuil 06000 Nice

948 845 177 RCS Nice

Email: contact@hotel-du-grand-capelet.fr

General

The HOTEL-DU-GRAND-CAPELET.FR WEBSITE, in its capacity as data controller, attaches great importance to the protection and respect of your private life.
This site builds relationships with its customers based on mutual trust:

ensuring the security and confidentiality of personal data is an absolute priority for HOTEL-DU-GRAND-CAPELET.FR
HOTEL-DU-GRAND-CAPELET.FR complies with all French and European regulatory and legislative provisions relating to the protection of personal data.
HOTEL-DU-GRAND-CAPELET.FR uses personal data to honor its commitment to offering its customers a personalized service.

Protection of Personal Data and cookies.

This website (the “Site”) uses different technologies, such as cookies to personalize content and advertisements, offer functionalities, and help you navigate.
HOTEL-DU-GRAND-CAPELET.FR applies a strict policy to guarantee the protection of personal data:
Personal data is processed transparently, confidentially and securely;
HOTEL-DU-GRAND-CAPELET.FR is committed to a continuous process of protecting the data of its users, in compliance with the Data Protection Act of January 6, 1978 as amended and the general (EU) Regulation on data protection of 27 April 2016 “GDPR”
Personal information concerning the user is for internal use by the company SAS LES MERVEILLES.

Under no circumstances will the company SAS LES MERVEILLES disclose them to third parties for advertising or promotion purposes. The user is however informed that, in accordance with article 32 of the Data Protection Act of January 6, 1978, the responses given to any forms present on the site may be used by the company SAS LES MERVEILLES - HOTEL DU GRAND CAPELET, and that he has a right of access and rectification relating to this data by writing to:


SAS Les Merveilles

7 Avenue Villebois-Mareuil 06000 Nice

or send an email to the following address
contact@hotel-du-grand-capelet.fr

Site hosting

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Copyright

All content on the hotel-du-grand-capelet.fr website is covered by copyright.
The texts and photos published on the sitehotel-du-grand-capelet.fr as well as the logos are the exclusive property of SAS LES MERVEILLES.
any total or partial reproduction of these texts, brand and/or logos or domain name, made from elements of the site without the express authorization of SAS LES MERVEILLES - Hotel-du-grand-capelet.fr is therefore prohibited, at least meaning of article L. 713-2 of the Intellectual Property Code.​

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